Refund policy

Return & Refund Policy

At Velora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase is required.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products.
• Gift cards.
• Items marked as final sale.
• Products damaged through misuse or normal wear and tear.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos so we can resolve the issue promptly.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping costs are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

We replace items only if they are defective or damaged. Contact our support team to request an exchange.

Return Shipping

Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

Order Cancellation

Orders may only be cancelled before they have been processed or shipped. Once an order has been dispatched, it must follow the return procedure outlined above.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team.