Terms of service

Last Updated: July 2026

Welcome to Velora. By accessing and using this website, you agree to these Terms of Service. Please read them carefully before making any purchase.

1. About Velora Velora is an online store specializing in home cleaning devices, operated through the Shopify platform. We sell to Portugal, Spain, France, and other European and international markets.

2. Eligibility By using our Services, you confirm that you are of legal age to enter into contracts in your jurisdiction. We do not sell to minors.

3. Products and Prices We make every effort to present accurate information about our products, including descriptions, images, and prices. We reserve the right to correct errors or update prices without prior notice. The applicable price is the one shown at the time of your order.

4. Orders and Payments By placing an order, you are making an offer to purchase. Velora reserves the right to refuse or cancel orders. We accept payment via Shopify Payments (credit/debit card) and PayPal.

5. Shipping and Delivery Orders are processed within 1–3 business days. Delivery times vary by destination. Please refer to our Shipping Policy for full details.

6. Returns and Refunds We accept returns within 14 days of receiving your order, under the conditions described in our Return & Refund Policy. EU customers benefit from the legal 14-day cancellation right.

7. Intellectual Property All content on this website — including text, images, logos, and product descriptions — is the property of Velora and is protected by law. Reproduction without prior written permission is prohibited.

8. Limitation of Liability Velora shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or services, except as required by applicable law.

9. Data Protection The processing of your personal data is governed by our Privacy Policy, in compliance with the GDPR and other applicable legislation.

10. Governing Law These Terms are governed by Portuguese law, without prejudice to the consumer rights provided by the legislation of the customer's country of residence.

11. Changes to Terms Velora reserves the right to update these Terms at any time. Changes take effect upon publication on this website.

Contact For any questions regarding these Terms, please contact us: Email: velora2028@gmail.com Address: Velora, Estrada Militar Lote 1819, 1750-194 Lisboa, Portugal